Complaint management

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We take your needs very seriously. If you are dissatisfied with the processing of your request, have received insufficient information or would like to criticise us in any other way, please let us know.

Submission of the complaint

This can be done in writing, by telephone, by fax or by e-mail - please contact:
Partner Bank AG

	Goethestraße 1a, 4020 Linz
	Telephone: +43 732 6965-0
	Fax: +43 732 66 67 67
	E-Mail: info@partnerbank.at
	Telephone availability: Mo-Th 9:00 a.m. to 1:00 p.m. Fr 9:00 a.m. to 12:00 p.m.

Details of the complaint: To process your complaint, we need your customer or custody account number, if available. In addition, please provide your contact details such as name and address, telephone number and the subject of your complaint.

Confirmation of receipt: When a complaint is received by telephone, you will be informed immediately that your enquiry is being processed and - if your matter cannot be resolved immediately - we will contact you in writing within 7 banking days. During the telephone conversation, we can also discuss whether additional documents need to be submitted.
If the complaint is received by post, fax or e-mail, you will only be informed of the receipt of your request if it takes longer than 7 banking days to process or if further documents are required.

Complaint form

Processing time

As every complaint is different, we ask for your understanding that we cannot give a general processing time. However, we will endeavour to process your request within 7 banking days. If it is not possible to process your complaint within this period, we will inform you of the progress of the process.

Completion of the complaints procedure

As soon as your complaint has been examined, you will receive our written response. If we are unable to fulfil your request or can only do so in part, we will explain this in our written communication.
In the event that you are not satisfied with the decision on your complaint, you can contact the following alternative dispute resolution bodies (ADR bodies):

The Joint Conciliation Centre of the Austrian Banking Industry,

www.verbraucherschlichtung.at

The conciliation body for consumer transactions,

www.verbraucherschlichtung.at

You can also contact the Financial Market Authority (FMA), Otto-Wagner-Platz 5, 1090 Vienna, or assert the claims you believe exist before the ordinary courts.